This is even as the Nigerian Civil Aviation Authority (NCAA) clarified that the rule dates back to 2015 and applies to flights delayed by minimum of three hours. Apparently disturbed by the flood of complaints from local travellers, Minister of Aviation, Hadi Sirika, said consumers have a right to 100 per cent refund for flights delayed beyond two hours. Indeed, flight delays and disruption in services worsened last week, with at least two in every three flights held back. He said flight delays are more often than not caused by factors beyond the airlines. Meanwhile, the duo of Ibom Air and Aero Contractors have apologised for flight delays recorded at the weekend.

Source: The Guardian July 12, 2021 04:30 UTC